Contact

Where is my order?

The easiest way to track your orders, is by logging into your account:
👉 View Your Orders + Tracking Info (Log Into Your Account)

OR, If you have a tracking code or order number (sent by email notification) you can search for that tracking code:
👉 SEARCH BY TRACKING CODE NUMBER

NOTE: Your tracking code will be sent via email when your order has shipped. Please allow 12 to 48 Hours after order confirmation.

Email Us

Or: drop us an email directly: support@spirit-magicnet.reamaze.com

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FAQ

Delivery Time
Standard delivery typically takes 8–16 business days, depending on your location and carrier conditions.

Because we craft many of our pieces to order as part of our low-waste, intentional process, made-to-order items may require up to 21–28+ business days.

We do keep select styles in stock to ensure the quickest possible turnaround. 

Where do you ship to?

With just a few exceptions, we ship worldwide.

Where is my order confirmation email?

Search your email for the word "SPIRITMAGIC" and you should find it.

Where are my free gifts?

Check your email for your digitally downloadable gifts, search your email for SPIRITMAGIC if you can't find the email from us. Your physical gifts will come with your order.

Refunds, missing or damaged items?

We happily refund or replace any missing or damaged items, please just contact us and describe your concern. Also don't worry! We will make it right ❤️🔥

Love and light from the customer support team at Spirit Magic 🙏

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Where we source crystals:
Worldwide, including Australia, Canada, USA, Madagascar, India and more!

Offices:
East Cape, Baja California, Mexico
Victoria, British Columbia, Canada

Shipping & distribution
Donghai and Hong Kong, China